Download or read book The Leader's Guide to Influence written by Fiona Dent and published by Pearson UK. This book was released on 2011-01-24 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category The Leader's Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want. Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners. Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to: Increase your confidence and impact. Communicate more effectively. Learn different tools, techniques and approaches when working with different types of people. Listen and question effectively. Develop rapport and empathy. Give better feedback. Deal with difficult situations and cope with conflict.