Download or read book The "How to" of customer service written by Management Training Australia and published by Management Training Australia. This book was released on 2015-01-02 with total page 35 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book covers the essentials of customer service Chapter one: The importance of customers Chapter two: The effect of good and bad customer service Chapter three - Customer satisfaction and loyalty Chapter four - Attitudes and skills for good customer service Chapter five - Add on selling (up-selling) can be good customer service Chapter six - Engaging with customers Chapter seven - Dealing with complaints and difficult people Chapter eight - Testing your customer service