Interviews with innovative business leaders and compelling case studies reveal today's best practices for customer and employee loyalty, high profits and sustai

Interviews and case studies with nine top business leaders reveal how extraordinary customer service brings high profit, brand loyalty, and a vibrant workplace,

The Million Dollar Handshake is about more than making money - it is also about helping you feel a million dollars. First impressions do count - and few have as

For more than 150 years, greeting cards have tapped into and organized a shared language of love, affection, and kinship, becoming an integral part of American

Broaden your professional horizons, expand the scope of your practice, and create new revenue streams You are uniquely gifted in your ability to ease suffering