The World's Greatest Service: Lead yourself and your team to Success! "Thrill factor included" If you are looking for: Stronger employee commitment Higher guest

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating th

With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with

Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will b