Provides information needed to organize, write, and deliver effective, entertaining speeches, from installations to toasts and roasts. This book pinpoints possi

Here is a researched-based book in which author Peter Jonas explores how humor can enhance both leadership performance and improve the learning environment. Jon

A step-by-step trainers guide for navigating presentation planning, delivery, and follow-up. Presentation Basics eases readers through the presentation developm

This book contains nearly one thousand individual ideas and bits of advice for teaching. Topics range from preparing for a session to looking over the classroom

Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The re