Download or read book Be My Guest Audio CD Set (2 CDs) written by Francis O'Hara and published by Cambridge University Press. This book was released on 2002-09-26 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This fifteen-unit course is ideal for both in-service and pre-service students. It deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests? problems, writing short e-mails and letters, suggesting places to visit and explaining how things work.