With its emphasis on Australia and New Zealand, this book is a comprehensive and cutting-edge introduction to professional communication.

The book is covers all the aspects of the subject, including basics of communication, English language, listening, speaking, reading, and writing skills. Due to

Examines the communication skills necessary to succeed in business, including effective writing, public speaking, and listening.

For those who wish to learn or teach the tools of skillful communication, this book provides concrete insight into what makes a person a successful communicator