Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key con

Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate c

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access