Stand out in one of IT's fastest growing job markets If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excell

Stand out in one of IT's fastest growing job markets If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excell

All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers bo

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively