The first and second editions of this book are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the aut

The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once aga

The Art of Service has collected the experiences of organizations, quality managers and auditors who have actually worked with the present version of the ISO 20

Recent years have been marked by many catastrophic events both natural and man-made. Close interconnections mean that the impact of these crises has been felt t