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The Practical Guide To World-Class IT Service Management
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Type: BOOK - Published: 2017-03-21 - Publisher: Outskirts Press

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This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is i
The ITSM Process Design Guide
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Authors: Donna Knapp
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Type: BOOK - Published: 2010-08-15 - Publisher: J. Ross Publishing

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The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing
IT Service Management - Global Best Practices
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Type: BOOK - Published: 2008-04-22 - Publisher: Van Haren

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A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and s
IT Service Management
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Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular bo
Service Management
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This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and bus