Managing Difficult People In A Week is a simple and straightforward guide to being a better manager, giving you everything you need to know in just seven short

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Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you sta

We all have people in our lives who frustrate, annoy or hurt us. Consider those who claim 'I'm always right!', workplace bullies, or obsessive personality types

"Managing Difficult People" helps readers identify and deal with personality types such as the bully, the complainer, the know-it-all, the silent type, the soci