Download or read book Quality Without Tears written by Philip B. Crosby and published by New Amer Library. This book was released on 1985 with total page 205 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now available in trade paperback, this mega-seller brings the timeless message of "the leading evangelist of quality" (as Time called Philip Crosby) to an ever-widening audience. Drawing on quality lessons learned from hundreds of corporate and government clients and presenting them through practical step-by-step guidance, Crosby shows managers at all levels how to build quality into all aspects of their operations.