"The book considers what makes an excellent face-to-face health and safety contact on the workplace, and why these contacts are a fundamental building block of

The last time you went to your doctor, you might have emerged feeling dissatisfied and disoriented. Nothing was clear after you left the office, and you don't k

More than a million patient safety incidents occur every year, and medical error is the third leading cause of death in the United States. Illuminating the expe