Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and w

Explains the inner basis of all our behavior and feelings and the way by which we may control our emotions and actions for healthier, productive lives

First published in 1998, this volume of readings provides an overview of the development of the study of Management Control theory over the past 35 years. The p

First published in 1998, this volume of readings provides an overview of the development of the study of Management Control theory over the past 35 years. The p

Based on a ten-year examination of control systems in over 50 U.S. businesses, this book broadens the definition of control and establishes a critical bridge be