Improving patient experience is a global priority for health policy-makers and care providers. This book critically examines the various ways in which people's

Improving patient experience is a global priority for health policy-makers and care providers. The need to look at healthcare delivery through the eyes of patie

Evaluation of health care is necessary if we are to understand the organisation of health services and to determine how health care interventions should be deli

With new chapters on key topics such as mental health, the environment, race, ethnicity and health, and pharmaceuticals, this new edition maintains its multidis

This work includes a foreword by lynne Maher. Head of Innovation Practice, NHS Institute for Innovation and Improvement, University Of Warwick, Coventry. "Exper