The first of its kind—a Value Stream Mapping book written for those in service and office environments who need to streamline operations Value Stream Mapping

Value stream design is increasingly asserting itself as the key approach for production optimization, but there has never been a detailed and systematic present

In today's hyper-competitive world, organizations need to make high performance and continuous improvement their highest priority. From a variety of process imp

Lean production is the gold standard in production systems, but has proven famously difficult to implement in North America. Mass production relies on large inv

Written by one of the world’s most respected consultants on Lean, this work presents a methodology for value stream mapping that is appropriate for any organi