Call Center Technology Demystified

Call Center Technology Demystified
Author :
Publisher : ICMI Press (International Customer Management Institute)
Total Pages : 381
Release :
ISBN-10 : 0970950780
ISBN-13 : 9780970950789
Rating : 4/5 (789 Downloads)
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Book Synopsis Call Center Technology Demystified by : Lori Bocklund

Download or read book Call Center Technology Demystified written by Lori Bocklund and published by ICMI Press (International Customer Management Institute). This book was released on 2002-06-01 with total page 381 pages. Available in PDF, EPUB and Kindle. Book excerpt: Call Center Technology Demystified clarifies the sometimes complex and often confusing array of technologies that enable call center success. This book will lead you through the labyrinth of customer contact technology jargon, common misperceptions and marketing hype to help you align technology with business needs and optimize your technology investments


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