Now in a second edition, this classic book shows how to make conversations generative and productive rather than critical and destructive so people, organizatio

Conversations can be critical and destructive, or they can be generative and productive. This book shows how to guarantee your conversations will help people, o

The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining mom

Based on Berrett-Koehler's bestseller, Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement, this book focuses on