Getting Service Right

Getting Service Right
Author :
Publisher : Toister Performance Solutions
Total Pages : 219
Release :
ISBN-10 : 0578433362
ISBN-13 : 9780578433363
Rating : 4/5 (363 Downloads)

Book Synopsis Getting Service Right by : Jeff Toister

Download or read book Getting Service Right written by Jeff Toister and published by Toister Performance Solutions. This book was released on 2019-03-15 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I


Getting Service Right Related Books

Getting Service Right
Language: en
Pages: 219
Authors: Jeff Toister
Categories:
Type: BOOK - Published: 2019-03-15 - Publisher: Toister Performance Solutions

GET EBOOK

Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rath
Right of Counsel in the Selective Service System
Language: en
Pages: 272
Authors: United States. Congress. Senate. Committee on the Judiciary. Subcommittee on Administrative Practice and Procedure
Categories: Draft
Type: BOOK - Published: 1968 - Publisher:

GET EBOOK

Considers S. 3303, to amend U.S. Code providing the right to legal counsel for persons selected for military service. Includes memorandum from Task Force on the
Right of Counsel in the Selective Service System
Language: en
Pages: 272
Authors: United States. Congress. Senate. Committee on the Judiciary
Categories:
Type: BOOK - Published: 1968 - Publisher:

GET EBOOK

Integrity Service
Language: en
Pages: 292
Authors: Ron Willingham
Categories: Business & Economics
Type: BOOK - Published: 2005-10-03 - Publisher: Simon and Schuster

GET EBOOK

Every company today recognizes the importance of good customer service and putting the customer first. Why, then, do service people so often treat us as though
The Radio Dealer
Language: en
Pages: 774
Authors:
Categories: Radio
Type: BOOK - Published: 1926 - Publisher:

GET EBOOK