This book introduces the Look Forward approach to continuous improvement (CI). Look Forward is a management approach to CI that fosters an environment that infu

Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one milli

This book presents some definitions and concepts applied in Latin America on lean manufacturing (LM), the LM tools most widely used and human and cultural aspec

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturi

Competitive advantage is a key factor to the success of any business in modern society. To achieve this goal, effective strategies for process improvement must