Download or read book NASA Total Quality Management 1989 Accomplishments Report written by National Aeronautics and Space Administration (NASA) and published by Createspace Independent Publishing Platform. This book was released on 2018-07-18 with total page 118 pages. Available in PDF, EPUB and Kindle. Book excerpt: Described here are the accomplishments of NASA as a result of the use of Total Quality Management (TQM). The principles in practice which led to these process refinements are important cultural elements to any organization's productivity and quality efforts. The categories of TQM discussed here are top management leadership and support, strategic planning, focus on the customer, employee training and recognition, employee empowerment and teamwork, measurement and analysis, and quality assurance. Ames Research Center LEADERSHIP; MANAGEMENT PLANNING; NASA PROGRAMS; PRODUCTIVITY; QUALITY CONTROL; TOTAL QUALITY MANAGEMENT; EDUCATION; ORGANIZATIONS; PERSONNEL...