Download or read book NVQ/SVQ Level 2 Customer Service Candidate Handbook written by Sally Bradley and published by . This book was released on 2011-02-01 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards, this handbook covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills.