In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concep

Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and

In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concep

This third edition of a bestselling text offers the most complete treatment of quality management available. It provides updated coverage of all aspects of the