Download or read book Problem Management with JIRA written by Sebastian Comsa and published by . This book was released on 2021-03-07 with total page 46 pages. Available in PDF, EPUB and Kindle. Book excerpt: Plan, track, and solve problems with JIRALearn how to:- establish a reliable workflow for solving problems with JIRA- create meaningful reports of problems out of JIRA- implement the right measures to pass auditsBook Description:As complexity of the projects increases, teams are distributed to different locations or countries, people are working more and more from home, the necessity of the reliable and transparent processes becomes more important. This book proposes an workflow easy to follow configurable with JIRA, with certain explained phases and responsibilities at each step. There are couple of reports to show the actual progress of the problem solving or a future projection. This supports the project management to estimate the right resource need. Prioritization and planning of the problems is also an important aspect in special for larger and complex projects or multiple teams or disciplines. This aspect is touched also on the book including a concrete example. This book supports with advices or practical ideas to achieve ASPICE Level 3 Audit, including checklists or supporting templates.Table of content:-Introduction-What is this book about?-What is this book not about?-How to identify appropriate resources, roles-How to establish and roll out a process for solving problems-How to analyze problems using JIRA-How to implement bug fixes, corrections using JIRA-How to identify and to classify the triggers for problems on projects-How to split the work in the team and log the effort in JIRA-How to report the overall problem-solving progress-How to enable the problem-solving for highest severity tickets-How to prioritize problems-How to ensure traceability with configuration management tools-How to achieve Level 3 on Automotive SPICE audit for problem resolution management process area (SUP.9.)-Appendix 1 - Problem Solving Methods - 5 Whys - Fishbone - The 8D Process-Appendix 2 - Problem Resolution Management Template (Checklist)-Appendix 3 - Job Description - Problem Manager