Download or read book Rethinking the Delivery of Public Services to Citizens written by F. Leslie Seidle and published by IRPP. This book was released on 1995 with total page 220 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.