Use Social and Viral Technologies to Supercharge Your Customer Service! Use this book to bring true business discipline to your social media program and align w

How to Improve the Return on Your Social Marketing Investment This book more than adequately covers this increasingly important topic, as social media begins to

The first book to explain how you can measure social media ROI across multiple departments, for internal/external social media based activities, as well as for

You're a newbie that has just get started to learn about the social media ROI? And you want to seek out the methods to track and measure social media ROI and ac

Learn the latest social media marketing techniques Social media continues to evolve at breakneck speed, and the savvy marketer needs to keep up. This bestsellin