Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways emp

Provides advice on starting a consulting business covering such topics as ethics, data gathering, multiple-income stream strategy, professionalism, marketing, a

Easy ways of dealing with difficult people. Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people—from st

Tap the talent and get the most from your team. The solution to every new manager's problems, this fully updated and revised guide shows how to get the most and

Gives suggestions for dealing with inappropriate workplace behavior, poor customer service, and tough negotiators